Privacy Notice (Data Processing)
Jude Hoy (Hoy Hypnotherapy) complies with the obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
Personal data is used for the following purposes:
To deliver the services that clients have requested
To contact clients, as necessary, in accordance with the services they request
To maintain accounts and records.
N.B. In the event that recorded data is utilised for research purposes or supervision, all such data will be sufficiently anonymised to the extent that individual clients cannot be identified. Should a client indicate that their data should not be used for these purposes, it would be refrained from using that data.
Individual client data will never be passed to a third party without the express consent of the respective client. Provided that such confidentiality is neither inconsistent with Jude Hoy's own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.
In accordance with the need to maintain possibile access to client data as a result of returning clients, or those who may wish to lodge a complaint in respect of our professional services to either our professional body or our insurers, client data will be reatined for a minimum period of 7 years. For clients under the age of 18, data will be retained until their 25th birthday.
Our Lawful Basis for processing client personal data
The client has given clear consent for us to process their personal data for a specific purpose. Further, the processing is necessary for both client’s and Jude Hoy's own legitimate interests.
Your rights and your personal data
Unless subject to an exemption under the GDPR, individuals have the following rights with respect to your personal data:
- The right to request a copy of your personal data which the [insert name of data controller] holds about you;
- The right to request that the [data controller] corrects any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary for [data controller] to retain such data;
- The right to withdraw your consent to the processing at any time;
- The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [N.B. This only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to the processing of personal data, (where applicable) [N.B. This only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]
- The right to lodge a complaint with the Information Commissioners Office. (See below).
Complaints Notice
Clients have the right to complain to the Independent Commissioner’s Office (ICO) if they think there is a problem with the way their data is handled.
(see https://ico.org.uk/concerns/handling/).
